Skip to content
Two Locations: Christiansburg, and Roanoke! Call 540-382-2871 for Christiansburg or 540-595-9147 for Roanoke
Two Locations: Christiansburg and Roanoke

Shipping and Return Policy

Returns & Replacements

In-store Toy (not R/C or hobby items) purchases may be exchanged within 30 days of date of purchase with receipt. No returns. Exchange Only. Items must be in new and unopened condition. Defective toys will be replaced with the same item when available.

No Returns on R/C or Hobby Items. Including trains, train sets, slot cars, metal detectors, Radio Controlled items, parts and/or accessories. In the event of a problem, see manufacturer's warranty or instruction if defective. We are available to assist.

Online Toy Purchases: Returns of unopened, unused items purchased online within 30 days of purchase will be accepted for inspection after receiving an appropriate Return Authorization. Please note that shipping costs will be incurred on returns if free shipping was giving at the time of purchase. Also, return shipping is the responsibility of the customer. These may be returned within 30 days with a Return Authorization. Once received they will be replaced or refunded with your instruction. In all circumstances, products must be returned in a resalable condition and packaging to be accepted for return. (does not apply to defective items) If a defective return is made and upon inspection it was not defective, we reserve the right to return your item and not accept the return.

Special note for Lego Buyers: directed to Lego collectors: All Lego products shown are in-store, on shelf condition, box condition will vary. Some may have slight marks, theft control tags and/or clear tape on some boxes. This will not affect the Lego toy customer since all products are new, unopened. Therefore, as of 10/20/2013 there is no guarantee of box condition, since these are not to being listed as collectibles. No returns will be allowed due to box conditions.

 For Radio Controlled Hobbies - (Cars, Trucks, Planes, Helicopters, Boats and Tanks) The return policy does not allow for a return of any product once it leaves the store. In the event of a defective item, we may assist you with the manufacturer in having the item repaired or replaced. Your purchase on this website of these items constitutes agreement with this policy. There is absolutely no crash warranties under any circumstances. 

Shipping Methods: Shipping will be fulfilled by USPS or UPS. Purchases will be shipped within 24/48 hours. Speed determined by size, weight, and distance. Tracking information will be emailed. If tracking info doesn't show in main email please check spam folder. Once packaged is shipped it can not be reversed. Item would have to be returned by purchaser. Cost of return shipping is the responsibility of the customer and returned items are subject to a restocking fee.